WhatsApp functionality: Axis Bank engages in a partnership with WhatsApp to offer basic banking services to its customers. This will allow customers to search for information regarding their account balance, recent transactions, credit card payments, fixed and recurring deposit details, in addition to getting their questions answered in real time.

Using WhatsApp Banking, customers can now chat with Axis Bank for their questions related to their banking transactions, information such as nearest branch, ATM or credit center location, and can also request various products banking. They can also block their credit or debit card using the secure end-to-end encrypted messaging channel.

Commenting on the launch of Axis Bank’s WhatsApp service, Sameer Shetty, EVP and Head – Digital Banking at Axis Bank said: “Our aim is to redefine the role we can play in the lives of our customers, by elevating digital banking. to new areas. of customer engagement. This technology will not only improve the customer experience, but will also provide a seamless and personalized experience for all of our customers, as well as non-customers. “

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This initiative is in line with the Bank’s “Dil Se Open” philosophy, aimed at strengthening customer focus and greater convenience through constant innovation. Axis Bank WhatsApp Banking is available 24/7, including public holidays, and the service will be available for both customers and non-customers of the bank. It is completely secure, as it works over a secure end-to-end encrypted messaging channel.

To get started with Axis Bank WhatsApp Banking, customers just need to send “Hello” to 7036165000 on WhatsApp.